No. If it is the first time you have placed an order with us there is no need to create your account if you are in a hurry. Please choose Instant Checkout account type when checking out your order and provide us with your information needed for delivery.
Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. You should contact your customs office for specific amounts and percentages.
You can check your order status by logging into your account. If that doesn’t help please inform us using Contact Us form. Make sure you provide your order number when making an enquiry.
You will be able to track your order delivery status if you have chosen any EXPRESS delivery option serviced by UPS and received their tracking number. This tracking number is a clickable link, taking you directly to the UPS website, where you can view the progress of your parcel as it moves towards your delivery address. It will also explain if there are any difficulties in getting your delivery to you.
Our return policy was designed to make this process simple and smooth. If you decided to return the items, you purchased, within 28 days of receipt please use the Merchandise Return form in your purchased product details page.
If the goods are damaged, faulty on arrival or we sent you incorrect order please contact us within 48 hours and we will arrange replacement of the goods or issue refund (we will also refund your initial postage and packing charges).
Please note, all delivery charges incurred on returns made due to the reason not described above or for exchanges, will be your responsibility. We are not responsible for return postage other than for incorrect, mis-described or faulty items, so please attach the correct postage. Sadly, we cannot be responsible for parcels that fail to reach us, so please make sure you obtain a certificate of posting as proof of purchase.
Items must be returned to us by "Recorded Delivery" so they can be signed for. Please note that we will cover postage costs only in case you return us the product because of quality issues. Please post the item(s) back to us at: